the Priority Services Register explained
The Priority Services Register is free. It gets you extra help from your energy network and water company in a cut.
You can join if anyone at home is older, disabled, unwell, pregnant, has young children, or relies on power for medical equipment.
what it gives you, and how to join
Warning of planned cuts
You hear in advance when power or water will be switched off for work.
Priority help in a cut
Updates and support come to you first, and sometimes a visit.
Water brought to your door
If the taps stop, your water company delivers bottled water.
A password for callers
So you know someone at the door or on the phone really is from the company.
Information you can use
Bills and messages in large print, braille, audio or another language.
How to join
Contact your energy supplier and your water company. Ask each to share it with your network operator.
It can be for a short time
After an operation, or with a new baby. Tell them when it no longer applies.
what to have ready
Check what you already have first, then buy only what is missing.
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where this comes from
- Priority Services Register, Energy networks and water companies
- Consumer Council for Water, CCW
Sources checked 24 September 2026.